How can we help?

The VM reports running but SSH does not answer. Almost always the key, not the network.

1. Confirm the public key you gave at order is the one your client offers (ssh -v shows which keys are tried).
2. Port 25 outbound is blocked on every machine by policy; everything else is open by default until you add rules.
3. Give it the full first minute — cloud-init injects the key on first boot and reboots once.
4. Still nothing after five minutes? Note the instance id — this guide and the FAQ below are what we check first.

The quote engine declined. It does that on purpose when the book has no sellable slot at a price below market.

1. Try a different shape — capacity is per shape, not per account.
2. Create an account — you are told the moment a slot opens, before it is listed.

Managed services, multi-AZ, certifications and provider backups. Nothing here replaces them.

1. Read "Who we're not for" — if it describes you, stay where you are; the calculator will say the same.
2. Plan your own backups to object storage from day one. One machine means one machine.

A plain one — see the Terms. There is no 99.99% and we do not sell one.

Card through Stripe, or invoice for larger footprints. The price on the order is the price for as long as you hold the machine.

Any time. The machine is wiped at the end of the paid period, verified, and the wipe is logged.